After my device is activated, how do I know it’s working?
When you log into your account you will see your device there. Go to the Configure Units page (under the Units tab or by clicking the battery icon). In the event history you should see “Device Activated Successfully”. You can then request a Status (in the “Send Unit Commands” bar). This will send a message to the device and the device will respond back with its battery level and signal strength. Each command sent to the device (Arm, Disarm, Status, Locate, etc) should receive a message back from the device into the event history (Armed, Disarmed, etc). If you do not receive a message back then check that your device has battery charge and cellular signal.
What are the different beeps when I first provision my Mobilelock?
The device will beep when you first plug it in. When you press the tamper button on the back of the device it will beep signaling that it is reaching out to Verizon for the necessary data. After roughly 1 minute the device will beep again meaning it has successfully provisioned with Verizon. The device then sends a message to our server and our server responds with an activate command for the device. This is the final beep you hear.
What is the “Mask Time” setting for certain sensors?
After every alarm our system sends a message back to your Mobilelock acknowledging that we received it AND telling the device to not send another of that same alarm for a certain time. For Vibration, Movement and Tilt that time is 15 minutes. For Temperature it is 60 minutes. You can shorten these times if you would prefer to receive multiple alarms possibly to rule out false alarms.
Another way to prevent false alarms. A medium filter requires that the sensor trip 3 times within 10 seconds at the sensitivity you’ve selected before an alarm is created and a Highest filter requires it trip 6 times within 10 seconds.
In sensors, how is Movement different then Vibration?
One tells you someone is breaking into your trailer. The other tells you someone is taking the trailer. The Movement sensor uses an accelerometer which detects when your Mobilelock begins to move (using G-Force). The Vibration sensor detects sound vibrations which it does best when mounted to metal. Both sensors can be customized with different levels of sensitivity and filters if needed.
Why is the address from the locate done not the exact address?
The address is reverse geocoded from the latitude and longitude of the GPS locate. If the locate shows its position in the backyard of a house for instance, then it may present the address of a neighboring house.
When I login why does my device show the battery at “Recharge” or “Low” when I know it’s charged?
The battery icon on the Account Summary page is fed only from status requests. Request a status and when it comes back it will update this. We recommend clicking Auto Status under Battery Settings which will program your device to send back status requests every 24 hours.
You can set up as many users as you need for your Mobilelock account. “User” are restricted in their access. They can only Arm, Disarm, Locate, or set up and configure Tracking Sessions and GeoZones. Having users only Text into the devices instead of logging into your account is also a way to limit their access. They can Arm, Disarm, Page, request a Status or Locate by Text.
In our portal, after logging into your account go to the Users tab and then User Profile. Highlight over the Password and Confirm fields and make your change. Other user’s passwords can be changed the same way from the Manage Users page under the Users tab.
New and improved! The DS600 has a movement (G-force) and tilt sensor added. Also added is a Bluetooth radio allowing other wireless sensors to be paired to the DS600 including an infrared motion sensor, indoor door sensor and a cable lock. The internal door sensor is not included in the DS600 because a Bluetooth option is available.
Why do all the Bluetooth sensors listed say “Moblock”?
Moblock means it is a Mobilelock Bluetooth sensor. The one at the top of the list should have the lowest signal number which means it has the highest signal strength. This should be the sensor you have right next to the Mobilelock. Select it, name it and then click “Add Selected Sensor”. It is only at this time that your Mobilelock will connect with the sensor to configure it and it is then that it knows which specific sensor it is.
Why is my DS620 door sensor or my DS630 cable lock sending alarms every 8 minutes?
The DS620 and DS630 have an 8 minute mask period. If the alarm event is still occurring (door is open or cable is open) then it will continue to alarm every 8 minutes until they are closed or the system is disarmed.
Why is my DS620 door sensor reporting door open alarms when the door is closed?
Check that the magnet is positioned next to the sensor properly. It must be lined up below the Dewalt logo of the sensor. Also, if the magnet is touching the sensor it may create false alarms. The sweet spot is ¼” from the sensor but no more then 3/8”. Also, if the sensor or magnet are directly attached to Ferrous metal it may create false alarms. In this situation place a wood shim between the metal and the sensor/magnet.
Check that your sensor has the “enabled” box checked on the “Manage Bluetooth” page in your account. The DS600 must be Armed. Also check that the battery still has a charge in your sensor. If these all check out then it is recommended to delete the sensor and then go through the pairing process again as this will ensure the proper settings are configured to the sensor.
First you need to have your SMS# in place (Manage Users page under the Users tab). Then text to: 741-21 (this is the same number you receive alarms by text). If your device is called “Trailer” and you wish to Arm it then you would send the following text: Arm.Trailer
Do a Status request to confirm that the device is communicating and that has a full charge. Set up who should be notified of alarms on the Alarm Contacts page. Select the sensors you wish to have and submit the change. Arm your device. Trip the sensor and test that you receive the alert.
Can I select Central Station for notification on the Alarm Contacts page?
No. Central station notification can only be set up from the Central Station page under the Units tab. A contract with a central station is required and additional charges apply. You will need the account number and receiver number.
Yes. Service is just $19.95 per month per device. Service includes unlimited nationwide cellular service with no roaming charges, unlimited use as an alarm system and for the GPS, 5 locate credits per month per device.
Each month you will receive 5 locate credits multiplied by the number of devices in your account. These credits can be used on any device in your account and do not expire unless used. For most applications this will give you all the locates you will need. If more are needed they can be purchased in your account for as little as $.05/ea.
Why do I receive an email with the invoice for service each month but it is charged to our credit card?
A copy of the invoice is emailed to the Account Owner automatically even though it is charged to the credit card on file. Invoices are also available at any time on the Account Billing Page from within your account.