How do I set up my account and activate my device?
When you receive your product there will be instructions to create your account online and to activate your device
After my device is activated, how do I know it’s working?
When you log into your account you will see your device there. Go to the Configure Units page (under the Units tab or by clicking the battery icon). In the event history you should see “Device Activated Successfully”. You can then request a Status (in the “Send Unit Commands” bar). This will send a message to the device and the device will respond back with its battery level and signal strength. Each command sent to the device (Arm, Disarm, Status, Locate, etc) should receive a message back from the device into the event history (Armed, Disarmed, etc). If you do not receive a message back then check that your device has battery charge and cellular signal.
What are the different beeps when I first provision my Mobilelock?
The device will beep when you first plug it in. When you press the tamper button on the back of the device it will beep signaling that it is reaching out to Verizon for the necessary data. After roughly 1 minute the device will beep again meaning it has successfully provisioned with Verizon. The device then sends a message to our server and our server responds with an activate command for the device. This is the final beep you hear.
What does it mean when my Mobilelock double beeps when doing the provisioning?
It means the Verizon cellular signal is weak in that spot. Move the device to a different area or near a window and try again.