Get Started/Activation

How do I set up my account and activate my device?

When you receive your product there will be instructions to create your account online and to activate your device

After my device is activated, how do I know it’s working?

When you log into your account you will see your device there. Go to the Configure Units page (under the Units tab or by clicking the battery icon). In the event history you should see “Device Activated Successfully”. You can then request a Status (in the “Send Unit Commands” bar). This will send a message to the device and the device will respond back with its battery level and signal strength. Each command sent to the device (Arm, Disarm, Status, Locate, etc) should receive a message back from the device into the event history (Armed, Disarmed, etc). If you do not receive a message back then check that your device has battery charge and cellular signal.

What are the different beeps when I first provision my Mobilelock?

The device will beep when you first plug it in. When you press the tamper button on the back of the device it will beep signaling that it is reaching out to Verizon for the necessary data. After roughly 1 minute the device will beep again meaning it has successfully provisioned with Verizon. The device then sends a message to our server and our server responds with an activate command for the device. This is the final beep you hear.

What does it mean when my Mobilelock double beeps when doing the provisioning?

It means the Verizon cellular signal is weak in that spot. Move the device to a different area or near a window and try again.


What is the “Mask Time” setting for certain sensors?

After every alarm our system sends a message back to your Mobilelock acknowledging that we received it AND telling the device to not send another of that same alarm for a certain time. For Vibration, Movement and Tilt that time is 15 minutes. For Temperature it is 60 minutes. You can shorten these times if you would prefer to receive multiple alarms possibly to rule out false alarms.

What is the “Filter” setting for certain sensors?

Another way to prevent false alarms. A medium filter requires that the sensor trip 3 times within 10 seconds at the sensitivity you’ve selected before an alarm is created and a Highest filter requires it trip 6 times within 10 seconds.

In sensors, how is Movement different then Vibration?

One tells you someone is breaking into your trailer. The other tells you someone is taking the trailer. The Movement sensor uses an accelerometer which detects when your Mobilelock begins to move (using G-Force). The Vibration sensor detects sound vibrations which it does best when mounted to metal. Both sensors can be customized with different levels of sensitivity and filters if needed.


Why will my device not respond to commands (Arm, Disarm, Locate, Status)?

Check that the device has power or a battery charge and is in an area with cellular service.

Why is the address from the locate done not the exact address?

The address is reverse geocoded from the latitude and longitude of the GPS locate. If the locate shows its position in the backyard of a house for instance, then it may present the address of a neighboring house.

Why am I getting alarms when my device is Disarmed?

Tamper alarms will alert when your device is Armed or Disarmed. If someone removes the device, you want to know about it. You can change this to “Armed Only” in the Advanced Settings.

When I login why does my device show the battery at “Recharge” or “Low” when I know it’s charged?

The battery icon on the Account Summary page is fed only from status requests. Request a status and when it comes back it will update this. We recommend clicking Auto Status under Battery Settings which will program your device to send back status requests every 24 hours.

Why is my device not texting or calling me when an alarm happens?

This needs to be set up for each device on the Alarm Contacts page under the Units tab.

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Network Connection

What cellular network does Mobilelock work on?

The DS500 works on Sprint and the DS600 works on Verizon.

Do I need to have the same cellular service for my phone?

No. You can use any cellular service provider.

Do I pay Verizon for the service?

No. Your $19.95/month service payment to Mobilelock covers everything including the cellular service.


Do I have to sign a term contract?

No. Service is month to month and can be cancelled at any time without penalty.

Can I suspend devices if they are not being used?

Yes. You can suspend devices up to 6 months in a calendar year. The cost is $2.50/ea per month and there is no reactivation fee when you take your device back to active.

How do I request a device be suspended or deactivated?

Email the request to

How can I set up other users with limited access?

You can set up as many users as you need for your Mobilelock account. “User” are restricted in their access. They can only Arm, Disarm, Locate, or set up and configure Tracking Sessions and GeoZones. Having users only Text into the devices instead of logging into your account is also a way to limit their access. They can Arm, Disarm, Page, request a Status or Locate by Text.

How can I change my password?

In our portal, after logging into your account go to the Users tab and then User Profile. Highlight over the Password and Confirm fields and make your change. Other user’s passwords can be changed the same way from the Manage Users page under the Users tab.

How can I update our company details?

In our portal, account Owners can do this on the Account View page under the Accounts tab.


What can Mobilelock protect?

Mobilelock is perfect for protecting any high value assets including: Trailers, Conex Boxes, Heavy Equipment, AC Units, Appliances, ATM’s, Spools of wire, Substations, Boats, and many more.

How is the DS600 different from the DS500?

New and improved! The DS600 has a movement (G-force) and tilt sensor added. Also added is a Bluetooth radio allowing other wireless sensors to be paired to the DS600 including an infrared motion sensor, indoor door sensor and a cable lock. The internal door sensor is not included in the DS600 because a Bluetooth option is available.

How long does the battery last?

30 days on average with the Bluetooth radio off, 2-3 weeks with it on. Low cell signal, cold temperatures and high usage can impact battery life.

Will it hurt my Mobilelock to leave it on charge?

No, not at all.

Is there a way to connect my Mobilelock to the power in our vehicle or heavy equipment?

Yes, the DS525 costs $79 and is a way to connect your Mobilelock to any 12-24V DC power.

Can I install my Mobilelock outside?

Absolutely. Mobilelock is completely weatherproof. Rain, snow, whatever.

How many days runtime can I expect after I receive a low battery alert?

1-3 days


Why do all the Bluetooth sensors listed say “Moblock”?

Moblock means it is a Mobilelock Bluetooth sensor. The one at the top of the list should have the lowest signal number which means it has the highest signal strength. This should be the sensor you have right next to the Mobilelock. Select it, name it and then click “Add Selected Sensor”. It is only at this time that your Mobilelock will connect with the sensor to configure it and it is then that it knows which specific sensor it is.

How do I know which Bluetooth sensor I am trying to pair when I see more than one in the box?

The one at the top will have the highest signal strength which should be the one you have right next to your Mobilelock. We recommend keeping all other sensors at least 20 feet away.

After I’ve paired my Bluetooth sensor, how can I be sure it is the one I intended to pair?

Click the “Page” button and it will set of a buzzer in the sensor for 10 seconds.

How far away can I place my Bluetooth sensor from my Mobilelock?

Up to 100 feet. Walls or other obstacles in between will shorten this distance.

Will using the Bluetooth reduce the battery runtime of my Mobilelock?

Yes. Having the Bluetooth radio enabled in your Mobilelock will consume about 40% of your runtime.

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Using Your Device

How can I text commands to my device?

First you need to have your SMS# in place (Manage Users page under the Users tab). Then text to: 741-21 (this is the same number you receive alarms by text). If your device is called “Trailer” and you wish to Arm it then you would send the following text: Arm.Trailer

What other commands can I text?

Arm, Disarm, Status, Locate, Page

What should I do BEFORE I deploy my Mobilelock?

Do a Status request to confirm that the device is communicating and that has a full charge. Set up who should be notified of alarms on the Alarm Contacts page. Select the sensors you wish to have and submit the change. Arm your device. Trip the sensor and test that you receive the alert.

What does “Alarm (all with *)” mean on the Alarm Contacts page?

By selecting this you will be notified for ALL alarms you’ve selected. Your alerts will still tell you which sensor it was (vibration, movement, low battery, etc)

Can I select Central Station for notification on the Alarm Contacts page?

No. Central station notification can only be set up from the Central Station page under the Units tab. A contract with a central station is required and additional charges apply. You will need the account number and receiver number.

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Does Mobilelock require a service fee?

Yes. Service is just $19.95 per month per device. Service includes unlimited nationwide cellular service with no roaming charges, unlimited use as an alarm system and for the GPS, 5 locate credits per month per device.

How Do the locate credits work?

Each month you will receive 5 locate credits multiplied by the number of devices in your account. These credits can be used on any device in your account and do not expire unless used. For most applications this will give you all the locates you will need. If more are needed they can be purchased in your account for as little as $.05/ea.

Is the service prorated?

No. When you activate a device you are not billed for service until the start of the next month. When you deactivate a device there is also no refund for unused service days in that month.

Do I pay Verizon for the service?

No. Your $19.95/month service payment to Mobilelock covers everything including the cellular service.

How many locates do I get free each month?

5 per device

What if I need more locate credits?

You can purchase them in your account from the “Location View” page or from the “Add Services” page under the Accounts tab. 50 locates cost $10 and 1,500 locates cost $75 ($.05/ea).

Why do I receive an email with the invoice for service each month but it is charged to our credit card?

A copy of the invoice is emailed to the Account Owner automatically even though it is charged to the credit card on file. Invoices are also available at any time on the Account Billing Page from within your account.

How can I update our credit card and company details?

Account Owners can do this on the Account View page under the Accounts tab.


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