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How can I text commands to my device?

First you need to have your SMS# in place (Manage Users page under the Users tab). Then text to: 741-21 (this is the same number you receive alarms by text). If your device is called “Trailer” and you wish to Arm it then you would send the following text: Arm.Trailer

What other commands can I text?

Arm, Disarm, Status, Locate, Page

What should I do BEFORE I deploy my Mobilelock?

Do a Status request to confirm that the device is communicating and that has a full charge. Set up who should be notified of alarms on the Alarm Contacts page. Select the sensors you wish to have and submit the change. Arm your device. Trip the sensor and test that you receive the alert.

What does “Alarm (all with *)” mean on the Alarm Contacts page?

By selecting this you will be notified for ALL alarms you’ve selected. Your alerts will still tell you which sensor it was (vibration, movement, low battery, etc)

Can I select Central Station for notification on the Alarm Contacts page?

No. Central station notification can only be set up from the Central Station page under the Units tab. A contract with a central station is required and additional charges apply. You will need the account number and receiver number.

How can I text commands to my device?

First you need to have your SMS# in place (Manage Users page under the Users tab). Then text to: 741-21 (this is the same number you receive alarms by text). If your device is called “Trailer” and you wish to Arm it then you would send the following text: Arm.Trailer

What other commands can I text?

Arm, Disarm, Status, Locate, Page

What should I do BEFORE I deploy my Mobilelock?

Do a Status request to confirm that the device is communicating and that has a full charge. Set up who should be notified of alarms on the Alarm Contacts page. Select the sensors you wish to have and submit the change. Arm your device. Trip the sensor and test that you receive the alert.

What does “Alarm (all with *)” mean on the Alarm Contacts page?

By selecting this you will be notified for ALL alarms you’ve selected. Your alerts will still tell you which sensor it was (vibration, movement, low battery, etc)

Can I select Central Station for notification on the Alarm Contacts page?

No. Central station notification can only be set up from the Central Station page under the Units tab. A contract with a central station is required and additional charges apply. You will need the account number and receiver number.

What is SMS#?

This is your mobile phone number. If you put this into the SMS box in your user details it will allow you to send text commands from your phone to any device in your account. You must put the number in starting with a “1” and have no “-“ or “( )”.

Where can I request locates in the account?

Press the “Locate” button on the Configure Units page or on the Location View Page. A locate will return after a minute.

What is a tracking session?

This is when you program your Mobilelock to automatically do locates. You can decide how often you want them to happen (interval) and for how long you want the session to run (duration). The tracking session.

Does a tracking session require only one locate credit?

Each locate in a tracking session requires one locate credit. If your tracking session is set to do a locate every 1 minute for 30 minutes then it will require 30 locate credits.

What is a geozone?

A geozone is a virtual fence you can draw in your Mobilelock account. It can be round (radial) or any shape you choose (pologon) which is perfect for drawing the perimeter of a jobsite.

Will my device alert me when it enters or exits a geozone?

Yes. When a locate is done (from a tracking session or individually) our server compares the locate position to the Geozone(s) you’ve created and alerts you when it enters and exits.

Can I make the siren louder?

No. The siren is 85db at 1 meter which is plenty loud enough to startle a would be thief.

Can I choose a different siren sound or have it run longer?

Yes, you can choose from one of three siren sounds in the advanced settings and you can configure the length it runs from 10 seconds to 1 minute.

I am outside of a garage that I know has my stolen stuff. How can I prove it to the police so they can get a warrant?

Use the Page feature. A detective hears the siren and they immediately have probable cause for a warrant.

Do I need to set up an Arm/Disarm schedule?

No. You can click Arm or Disarm anytime from the website or from your phone or by text command. If you want your Mobilelock Armed all the time, then click Arm once and you’re done.

Can I change the sensor settings or schedule for multiple devices at once?

Use the Groups feature. You can arrange devices by group for easier viewing on the Account Summary page and it allows you to also configure the sensors and Arm/Disarm schedule for all of them at once.

How do I access event records for my device that are older than the ones shown in the Event History?

So as not to slow down our webpage we limit the events in the event history box for a device to 250. You can access all records by running a report at any time from the Reports tab.

Which speaker settings do I need to select?

We recommend always having “Power Changes” selected. This gives you a beep when you plug the device into its wall charger telling you there is power, the charger is working and the device is accepting the power. “Alarm siren” and “Arm/Disarm” are based on preference. “All Changes” will beep for everything that is done so we don’t recommend having this selected.

When I receive an alert to my phone, what does it say?

An automated voice will say “Your trailer has just had an alarm, vibration at 2:55 and 3 seconds pm on January 28th 2017”

How do I access event records for my device that are older than the ones shown in the Event History?

So as not to slow down our webpage we limit the events in the event history box for a device to 250. You can access all records by running a report at any time from the Reports tab.

 

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