Do I have to sign a term contract?

No. Service is month to month and can be cancelled at any time without penalty.

Can I suspend devices if they are not being used?

Yes. You can suspend devices up to 6 months in a calendar year. The cost is $2.50/ea per month and there is no reactivation fee when you take your device back to active.

How do I request a device be suspended or deactivated?

Email the request to

How can I set up other users with limited access?

You can set up as many users as you need for your Mobilelock account. “User” are restricted in their access. They can only Arm, Disarm, Locate, or set up and configure Tracking Sessions and GeoZones. Having users only Text into the devices instead of logging into your account is also a way to limit their access. They can Arm, Disarm, Page, request a Status or Locate by Text.

How can I change my password?

In our portal, after logging into your account go to the Users tab and then User Profile. Highlight over the Password and Confirm fields and make your change. Other user’s passwords can be changed the same way from the Manage Users page under the Users tab.

How can I update our company details?

In our portal, account Owners can do this on the Account View page under the Accounts tab.


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