Suspend and Deactivation

Devices that are deactivated are removed from your account and no further service charges apply. When a device is deactivated the Mobile ID number in the device is reclaimed by Sprint. When this happens the device cannot reactivate unless it is reprovisioned. Only devices that you plan on not using again should be deactivated.  

The following are the steps to reprovision a deactivated device:

• Email [email protected] a request for an RMA to return your device
• New passwords will be applied for from Sprint and after they are received (please allow up to 2 weeks) the device will run through provisioning in the next scheduled run. We reserve the right to replace the device with a new or reconditioned one if that is deemed quicker and easier. The cost of the reprovisioning is $100 and covers the cost of shipping and handling.  
• The reprovisioned or replaced devices will be pre-activated into your account. A $20 activation fee will apply.

Devices can be suspended for up to 6 months in a 12 month period and can be reactivated at anytime. Suspended devices remain in your account and are designated as "Suspended". You are able to preserve and access the device history in your account  including prior locates but the device will not operate while it is suspended.

To suspend a device simply email the request to [email protected]. The cost is $2.50/month per suspended device and will begin the month following the suspension. Requests to reactivate a suspended device can be emailed to [email protected]. There is no reactivation fee when a device is taken back to active status from suspend.